Tuesday, June 16, 2009

Chase What Matters (after allowing 2-3 business days for processing)

Friday, June 5: Received check from insurance company and called Chase to find out how to get their signature. The process includes many, many forms that have to be faxed to me to fill out. Faxing forms takes, apparently, 3-5 business days.

Monday, June 8: Received forms and 12 pages of instructions via fax. Read and followed all instructions to complete forms. Made several phone calls to Chase for clarification on how to fill out forms.

Wednesday, June 10: Mailed forms, signed and notarized, along with check via overnight certified mail.

Thursday, June 11: Called to confirm receipt and acceptance of forms and to request mandatory 50% Completion Inspection. I was informed that Chase has 2 business days to contact the inspector. Then he has 3 business days to contact me to schedule the inspection. My forms were not in the system, but they allowed me to go ahead and order the inspection.

Friday, June 12: Called Chase again to confirm receipt of paperwork. The unhelpful person on the phone informed me that I needed to write the specific words “self-contracting” in a blank on each of two forms instead of the very similar phrase that I wrote. NOTE: This is not in the instructions. The only way to make this change is to correct and re-fax the forms, allowing 2 business days for them to be processed.

Tuesday, June 16: Called Chase again to confirm receipt of corrected paperwork. The unhelpful person on the phone said that I need to write a “brief description of what happened to my home” in the blank for “…the undersigned hereby agrees to release and/or waive any and all claims of lien of labor and materials described as_,” rather than a description of labor and materials. I immediately request a supervisor. She is very sorry, but the forms must be correct. Today, I will correct the form and fax it once again, allowing 2 business days for processing.

1 comment:

Kristine said...

That sucks, because what someone needs to deal with after their house floods is semantics! Good Grief!